At Tatsmart, we strive to ensure that your experience with us is seamless and satisfactory, right from the moment you place your order to the moment it arrives at your doorstep. Please note, at the current stage, we ship to Canada and the United States only.
Flat Shipping Rate
We offer a flat shipping rate on all orders, regardless of the size or destination. This means you can shop with confidence, knowing that your shipping cost is straightforward and transparent.
Shipping Time
Processing Time: Orders are typically processed within 1 business day.
Shipping Time: Once your order is processed, delivery times will vary depending on your location:
- With in Canada: 1-2 business days for Express Shipping; 3-5 business days for Standard Shipping.
- United States: 4-5 business days for Express Shipping; 5-6 business days for Standard Shipping.
Please note that these are estimated delivery times and may vary due to unforeseen circumstances such as customs delays or carrier issues.
Address Accuracy
To ensure your package is delivered on time, please make sure that your shipping address is correctly entered, including all relevant information such as street numbers, building or apartment numbers, and any other necessary information. The accuracy of this information is crucial for timely and successful delivery. We cannot take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incomplete.
Once your order has been fulfilled, it is no longer possible to change the shipping address. Please double-check your address before placing your order to avoid potential loss.
Shipping Issues and Responsibilities
We cannot grant refunds for items that are in transit. If an incorrect or incomplete address is provided, it may result in item loss, and such orders are non-refundable. If a package is returned to us due to an incorrect or incomplete address or because it was uncollected, the customer is responsible for additional shipping charges to the corrected address.
Tracking Your Order
All orders come with tracking information, so you can monitor the progress of your shipment. Once your order is shipped, you will receive an email with your tracking number and a link to track your package.
Shipping Carrier
At the current stage, TATSMART mainly works with UPS and Canada post to provide efficient and reliable delivery.
Shipping Destinations
At the current stage, TATSMART only ships to Canada and the United States.
Satisfaction Guarantee
We stand behind the quality of our products. For any issues with your order, please refer to our Return Policy and Exchange Policy for more details
Contact Us
For any questions regarding our shipping policy or if you need assistance with your order, please reach out to us at support@tatsmart.ca or via our Contact Us page.
